Reference

How rpsvip4 Handles Your Personal Information

This Privacy Policy covers exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use the lobby. Availability of our services depends on local law and eligible regions in Indonesia.

Data collected at account openingWallet data: DANA, OVO, GoPayCookie and device usageYour right to access and deleteHow to reach our privacy team
rpsvip4 How rpsvip4 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team can take that request. We handle privacy requests through the same channels you use for account help. Response times depend on the nature of your request, but we aim to acknowledge every privacy inquiry promptly.

Team online

Live Chat

Open the live chat window from any page. State your request clearly — data access, correction, or deletion — and our team will log it immediately.

Email Support

Send your privacy request to our support email. Include your registered account email and the specific data action you are asking for.

Account Help Centre

For wallet-linked queries — such as removing a saved DANA or OVO number — go to account settings and follow the wallet management steps.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We apply security measures at every layer of your account — from the moment you log in to when your GoPay deposit is confirmed. SSL encryption covers data in transit. Cookies help us remember your session preferences and detect login anomalies, not to profile you for advertising. You can adjust cookie settings through your browser at any time without losing access to the lobby.

Cookie Usage

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — DANA, OVO, or GoPay — across visits.

Account Security

Each login triggers an OTP check to your registered mobile number. Suspicious sessions are flagged automatically and your account is temporarily held for review.

Data Retention

We keep your account data while your account is open. After closure, we retain only what applicable rules require, then delete or anonymise the rest.

Third-Party Sharing

Payment processors handling your DANA, OVO, or GoPay transactions receive only the data needed to complete that specific transfer — no broader profile sharing.

Common Questions About Your Privacy on rpsvip4

These are the privacy questions we hear most from accounts based in Indonesia. If your question is not covered here, reach us through live chat or email.

We collect your name, mobile number, email address, and the wallet details you register — such as your DANA or OVO number — to verify your identity and process payments.

Yes. Contact our support team via live chat or email with your registered account details and the specific data you want to see. We will process your request and respond accordingly.

Go to your account wallet settings, select the payment method you want to remove, and confirm deletion. If you need help, live chat support can walk you through each step.

We only share data with the payment processors required to complete your DANA, OVO, or GoPay transactions. We do not sell or share your profile data with marketers or unrelated third parties.

After account closure, we retain only what applicable rules require for a defined period, then delete or anonymise your data. You can request confirmation of deletion through our support team.

We use session and functional cookies to maintain your login and wallet preferences. You can disable non-essential cookies through your browser settings without losing access to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.